Terms & Conditions
In order to successfully register and complete your Carnival Package booking with Come To The Islands you must:
1. Have a package created by Come To The Islands for you.
2. Complete the Registration Form.
3. Execute and submit the non-refundable downpayment.
4. Pay the remaining Balance by the date specified by Come To The Islands on your invoice.
In addition, payment plans may be arranged.
PLEASE NOTE THAT YOUR REGISTRATION WILL ONLY BE COMPLETE AND VALID WHEN THE REQUIRED RETAINER IS PAID. Any deposits not submitted by stated deadlines may not be valid and fees may apply for late payments; including but not limited to, forfeiture of work done and monies paid.
DISCLAIMER – Come To The Islands reserves the right to terminate service without notice if the client’s behavior is deemed unsuitable. This termination does not require refund of any monies paid for services rendered prior to termination.
deliverables
All services completed or items procured on behalf of the client will be delivered upon completed payment of the package i.e. COMPLETED PROCESSING OF THE LAST monthly installment. Until that moment, all services or items remain the property of CTTI.
Cancellation Policy
Your draft package is completely FREE! After this, if you intend to move forward with us, your downpayment is required and it is non-refundable.
For standard registration clients, the cancellation period begins after your second monthly installment and carries on until the 15th December of your registration year. Once no work has been done on your behalf, 100% of your concierge fee (outside of your non-refundable downpayment) will be refunded to you.
However, once services have been procured (e.g. fete tickets ), it is the client’s responsibility to find someone to purchase that service on their behalf (from CTTI). If this is done wihin 15 business days of cancellation, a 100% refund of the service cost (e.g. ticket price) will be provided. No percentage of the concierge fee will be refunded.
After the specified period, cancellation by the client forfeits ownership of all package purchases made on their behalf making them non-transferable.
Please also note that costume costs are non-refundable as costumes are outsourced, custom-made items and as such, once a downpayment is made such portion of costs is non-refundable.
Cancellations made after 15th December result in no refunds, either of concierge fee or service cost.
For late registration clients, any cancellation results in no refunds, either of concierge fee or service cost.
PRE-DESIGNED PACKAGE CANCELLATIONS
The cancellation period begins immediately after your registration and continues until 48 hours before your arrival date. Once no work has been done on your behalf, 100% of your concierge fee (outside of your non-refundable downpayment) will be refunded to you.
Once work has begun, no amount of the concierge fee already paid will be refunded. If your package has been executed, the entire concierge fee will be taken from the payments you have already made.
Any services acquired from third parties will fall under their refund policies (as stated below). If they allow refunds, that money will be returned to you in accordance to the previous paragraph.
All refunds will be issued by Come To The Islands to the client via Zelle transfer.
LATE FEES
After you have made your downpayment, all monthly instalments are due on or before the 15th of the following month and will be invoiced as such.
If your payment has not cleared by that date you will incur late fees which will be applied as follows:
$10.00 USD per day for the first week [seven(7) days]
$25.00 USD per day for the second week [seven(7) days]
If your payment has not been received by the end of the second week, or late payments without notification happen concurrently, CTTI retains the right to cancel your package resulting in the LOSS of ALL WORK DONE and MONIES PAID.
No Chargebacks
You agree and understand that the charges on a credit card are irrevocable, undisputable, indisputable and may not be charged back, contested or challenged now or in the future. Doing so is a material breach of this agreement for which Come To The Islands would be entitled to attorney fees, costs and fees associated with addressing a chargeback in addition to the amount challenged. Should you not pay the amount submitted by Come To The Islands for the cost of the chargeback within 30 days after Come To The Islands has submitted its amount of cost due to you contesting a charge, the charges will be turned over to a collection agency. Come To The Islands shall have at its sole disposal any other legal remedy it independently chooses to pursue any collection against you for the cost of the chargeback. You further agree that proof of purchase by Come To The Islands is all that is necessary to establish to the credit card agency or banking institution to deny a chargeback to you.
THIRD-PARTY AND SUPPLIER TERMS AND CONDITIONS
Additional terms and conditions from third-parties and suppliers will apply to your reservations – for example, the supplier’s or third-party’s NO REFUND terms and conditions. Please read these additional terms and conditions which can be found on the supplier’s website carefully. You agree to abide by these additional terms and conditions from third-party suppliers. Come To The Islands is not responsible for any and all breaches to these terms and conditions implicitly or explicitly committed by you, and NO refunds will be issued if you are unable to complete your reservation as a result of any breaches to a third-party supplier’s agreement.
USE OF IMAGES
The Company may use on its website and/or any social media site, brochures, flyers or other marketing medium any and/or all photographs, videos, audio and any other digitally or electronically stored media captured by or in the possession of the Company and/or any of its representatives and/or agents, the Client or any third parties.
The Client hereby authorizes the Company to use all such images on its website and/or media site, brochures, flyers or other marketing medium.
The Client releases any and all claims regarding the use of his/her/its images for such purposes.
BY PURCHASING ANY OF OUR SERVICES AND PARTICPATING IN OUR ITINERARIED EVENTS, YOU ARE AGREEING TO THESE TERMS.